This Privacy Policy describes how Contractra ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our contract management platform, website, and related services (collectively, "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you:
- Create or register an account with Contractra
- Submit a demo request, contact form, or inquiry
- Upload contracts, agreements, or business documents to the platform
- Configure organization settings, user profiles, or integrations
- Communicate with our support or sales team
- Subscribe to marketing communications or newsletters
This information may include your name, company name, work email address, phone number, job title, company size, billing information, and any content you upload to our platform.
1.2 Information Collected Automatically
When you access our Services, we automatically collect certain information including:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (operating system, browser version, device identifiers)
- Usage data (features used, actions taken, session duration)
- Cookies and similar tracking technologies (see our Cookie Policy)
- Performance and error reporting data
1.3 Information from Third Parties
We may receive information about you from third-party services such as single sign-on providers (e.g., Google, Microsoft), CRM systems, or integration partners you authorize to connect with Contractra.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our contract management Services
- Process transactions and manage your account
- Send transactional communications including confirmations, alerts, and notifications
- Respond to inquiries, provide customer support, and fulfill demo requests
- Send marketing communications (with your consent where required)
- Monitor platform security, detect fraud, and prevent abuse
- Conduct analytics to understand usage patterns and improve product quality
- Comply with legal obligations and enforce our agreements
- Personalize your experience based on usage patterns and preferences
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, the UK, or Switzerland, we process personal data based on the following legal grounds:
- Contract Performance: Processing necessary to deliver Services you've contracted for
- Legitimate Interests: Platform security, fraud prevention, and product improvement
- Consent: Marketing communications, cookies (where required)
- Legal Obligation: Compliance with applicable law and regulatory requirements
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Cloud infrastructure providers, email delivery services, analytics tools, and payment processors operating under data processing agreements
- Business Partners: Integration partners you authorize through our platform
- Professional Advisors: Legal counsel, accountants, and auditors bound by confidentiality obligations
- Law Enforcement / Legal Process: When required by applicable law, regulation, or valid legal process
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide Services. Following account termination, we retain data for a period consistent with our legal obligations, dispute resolution obligations, and contractual requirements. Contract documents and business data are retained per the terms specified in your Service Agreement.
6. Data Security
Contractra implements enterprise-grade security measures to protect your information, including:
- AES-256 encryption for data at rest
- TLS 1.2+ encryption for data in transit
- SOC 2 compliant infrastructure and practices
- Role-based access controls and audit logging
- Regular security assessments and penetration testing
- Multi-factor authentication options
No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to industry-best practices.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a machine-readable format
- Objection / Restriction: Object to or restrict certain processing activities
- Withdrawal of Consent: Withdraw consent for consent-based processing
To exercise these rights, contact us at support@contractra.io.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and, where appropriate, sending an email notification. Continued use of our Services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Contractra
Email: support@contractra.io
Website: contractra.io