Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Contractra ("Company," "we," "us," or "our") governing your access to and use of the Contractra platform and associated services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing the platform, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

Contractra provides an enterprise contract management platform that enables organizations to centralize, organize, track, and manage business agreements and related documents. Specific features and capabilities are described in your Service Order or the applicable plan documentation.

3. Account Registration and Security

To access our Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized account access
• Accept responsibility for all activities occurring under your account
• Not share account credentials with unauthorized parties

4. Subscription and Payment

4.1 Subscription Plans

Contractra offers subscription-based Services at the pricing levels described on our website or in your Service Order. Subscriptions automatically renew unless cancelled in accordance with these Terms.

4.2 Payment Terms

Payment is due in advance for the applicable subscription period. Annual subscriptions are billed annually. Monthly subscriptions are billed monthly. All fees are non-refundable except as expressly stated in our Refund Policy.

4.3 Price Changes

We reserve the right to modify pricing. We will provide at least 30 days' advance notice of price changes. Continued use after the effective date constitutes acceptance of the new pricing.

4.4 Taxes

You are responsible for all applicable taxes, duties, and governmental charges associated with your subscription, unless we are legally required to collect and remit such amounts.

5. Acceptable Use

You agree to use our Services only for lawful business purposes in compliance with our Acceptable Use Policy. You may not:

• Use the Services for illegal purposes or in violation of applicable laws
• Upload content that infringes intellectual property rights of third parties
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the platform to transmit malware, viruses, or malicious code
• Reverse engineer, decompile, or disassemble any platform component
• Resell or sublicense access to the Services without our written consent
• Use automated means to access the Services in ways that exceed normal usage

6. Intellectual Property

6.1 Our Property

Contractra retains all rights, title, and interest in and to the platform, software, documentation, trademarks, and all related intellectual property. Nothing in these Terms grants you any ownership rights in our Services.

6.2 Your Content

You retain all rights to the contracts, documents, and data you upload to the platform ("Customer Content"). By uploading Customer Content, you grant us a limited license to process, store, and display that content solely to provide the Services to you.

6.3 Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without restriction or compensation.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information and to use such information only in connection with the performance of obligations under these Terms. This obligation survives termination of these Terms for three (3) years.

8. Data Security and Privacy

We process personal data in accordance with our Privacy Policy. We implement appropriate technical and organizational security measures to protect Customer Content. Our data processing activities are governed by a Data Processing Agreement (DPA) available upon request for Enterprise customers.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that our Services will substantially perform in accordance with applicable documentation under normal use and that we will maintain commercially reasonable security practices.

9.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTRACTRA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CONTRACTRA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Contractra and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Term and Termination

12.1 Term

These Terms remain in effect for the duration of your subscription period and automatically renew unless cancelled.

12.2 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.

12.3 Effect of Termination

Upon termination, your access to the Services will cease. We will provide a data export window of 30 days following termination. After this period, Customer Content will be securely deleted in accordance with our data retention policies.

13. Governing Law and Dispute Resolution

These Terms shall be governed by applicable commercial law. Any disputes arising from these Terms that cannot be resolved through good-faith negotiation shall be subject to binding arbitration. Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

14. Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days' advance notice of material changes. Continued use of the Services after the effective date of changes constitutes acceptance of the modified Terms.

15. General Provisions

• Entire Agreement: These Terms, together with your Service Order and applicable policies, constitute the entire agreement between the parties
• Severability: If any provision is held invalid, the remaining provisions remain in full force
• Waiver: Failure to enforce any right does not constitute a waiver of future enforcement
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: Neither party is liable for delays caused by circumstances beyond their reasonable control

16. Contact Information

For questions about these Terms, contact us at:

Contractra
Email: support@contractra.io
Website: contractra.io